Newstech's services provide direct contact with customers and partners as first-class maintenance, support, education and training, and advanced services. We continue to provide business expertise, from evaluation to integration, implementation, and maintenance. NEWSTECH services help establish a complete overall customer solution, controlling, optimizing, and protecting equipment, assets, and resource management throughout automatic identification and RFID technology.
Our system engineers have highly specialized personnel who use tools and systems that are specialized in harsh customer environments. Technical engineers provide tailored professional knowledge that meets the specific needs and job site of customers, from the initial planning stage through installation and beyond deployment to continuous maintenance.
Site Survey and Certification
Through on-site investigation and certification services, NEWSTECH system engineers have laid the foundation for successful AIDC execution or refresh, as well as future scalability, by providing reliable signal strength, network coverage, and connectivity.
The signal coverage performance of the distribution center presents more challenges than that of the office, however, NEWSTECH's professional knowledge ensures the mobile signal coverage, connectivity, and scalability of the entire website in harsh industrial environments.
Installation Services
The installation, which fully meets the specifications of our on-site investigation, is the key to unleashing potential AIDC network performance. The proper placement of vehicles, the installation and integration of fixed equipment, and the safety of operators are crucial.
Technical Support Services
NEWSTECH services provide industry-leading interactive
technical support and service program selection, ensuring seamless coverage for your entire solution. The service program provides the highest productivity performance, equipment reliability, and normal execution time. Customers enjoy the best technical expertise, market knowledge, customer service and support. We are very proud to provide industry-leading support for all of our hardware and software solutions. Visit Newstech's comprehensive knowledge base, product downloads and user manuals, telephone technical support services, and other support options through the website.
Service Contract
After purchasing a service contract, only a fixed maintenance fee needs to be paid, which can immediately reduce the overall annual equipment maintenance cost. The service contract promises to provide customers with fast or short turnaround time responses, and is completely free or only charged a basic fixed repair fee during the agreed timeframe. According to the general rules of the manufacturing industry, the standard repair scope only includes material defects and process defects. Our company's service contract also provides for the repair of defects and component failures. The scope of comprehensive coverage is broader, including damage that occurs in the workplace.
RMA Application Form
You can download the report form directly from our website and
send it directly to us for fast processing.
Service Feedback
We sincerely appreciate your support and care, and hope to receive criticism and guidance from you beyond our expectations, whether it is a technical issue, a need for repair services, or any other type of customer support we provide.
Your feedback is valuable. We will accept customer feedback and regularly review it to improve our service and support.
